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HRD Forum : Neu Leadership Development Series Programme

Neu Leadership Development Series Programme 

Only for those who Registered earlier

Dear Neu Leader Participants 

 Greetings !

Please find below the Topics that We shall be covering in the 4th  Session scheduled on the Friday ,05th June 2015  at VIA Office  at10:30 AM. We shall be  covering the below mentioned Modules.

  • Topic 1 : Managing Time Effectively

(Competency – Time Management  / Planning and Setting Goals )

Key Learning Applications :

  • Identify the Time Gaps and Productivity Bridges
  • The Time Management Matrix
  • Concept of Time and Value
  • Topic 2  :Creating Customer Ecstasy

(Competency : Customer Service .)

Key Learning  and Application Areas :

  • The Price Vs Value Concept
  • Customer Ecstasy Ladder
  • Keys to Great Customer Experience

We will start the Session at Sharp 10:30 AM and request you to be in your seats by 10:20 AM .  Also Look forward to hear from you regarding your implementations from the Last covered Topic .  I will encourage the participants who have shared the implementations from the last topics to fill them in to the Implementation Sheets (Re Attached here ) and get the same validated by your reporting Authorities or Mr Ashit Sinha (for business owners).

I’ll be happy to answer any questions you have .

Positively

Sandeep Phanse

Director

Escalader Innovation Consulting

 

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